As a specialist in the user, you gain knowledge through observation and direct questioning of individual users. Now, you can add to that insights gained from data pulled during their actions on the site. By looking at this information, you will get a fuller picture of user behavior, not in a lab, but in the true user environment.
Continue readingCategory: UX Design
What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
Usability Heuristics for Rich Internet Applications
Over the coming months and years, RIAs will move from cutting edge to mainstream. That transformation will accelerate with the Flash and user experience communities working together to understand and develop best practices and shared knowledge.
Continue readingSolving Mobile Challenges with Psychology-driven IA
As the field of information architecture matures, we are beginning to understand the new challenges it raises for wireless media. This article suggests that some of these challenges can be best addressed through an approach called “psychology-driven information architecture,” which bases design decisions and solutions on the psychological profile of the end user.
Continue readingViews and Forms: Principles of Task Flow for Web Applications Part 1
One of the defining elements of web applications is their support for the editing and manipulation of stored data. Unlike the typical conversation that goes on between a user and a content-centric website however, this additional capability requires a more robust dialog between user and application.
Continue readingModeling the Creative Organization
A few months ago, on the cusp of another reorganization, my boss challenged me to present ideas about how my group should be organized. The challenge: “If you could organize the group in whatever way you wanted, what would you recommend doing?” Everyone who has ever been a manager longs to hear those words.
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