A Perfection of Means and a Confusion of Aims

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“A perfection of means, and confusion of aims, seems to be our main problem” – Albert Einstein My work involves helping people to understand how to best plan circumstances in which users are engaged and satisfied with their experience. Yet, I do not call myself a user experience designer. I am an information architect. I work on clarifying information and the structure it should take to best enable understanding. I create maps, controlled vocabularies, diagrams, flows, hierarchies, and statements of

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Mythic Design

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When I agreed to teach a twelve-week course on user experience design, I did what anyone of us would do: I went to find something to copy. I trolled the articles and syllabi I could find online, and I was horrified. Sometime in the years between Jesse James Garrett’s lovely diagram and his incendiary demand that a room full of information architects, content strategists, and interaction designers rebrand themselves as user experience designers, user experience design had grown small. Jesse’s

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Whither “User Experience Design”?

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Like a lot of folks, I find the term “user experience design” awkward and unsatisfying, at once vague and grandiose, and not accurately descriptive of what I do. Too often it seems like a term untethered, in search of something — anything — we might use it to name. And yet I often call myself a UX designer, and have done for the last few years, because at the moment it seems to communicate what I do more effectively to

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