Thank you to everyone who has contributed knowledge to Boxes and Arrows.
Bill Lucas works at MAYA Design, a consulting firm + technology lab based in Pittsburgh, Pennsylvania. Bill is the inaugural member of MAYA’s Professional Practice Fellowship Program. His current area of focus is user experience design for MAYA’s internal R&D initiatives. Bill has been designing experiential systems for more than fifteen years. During his tenure at MAYA, Bill designed and directed solutions for a wide range of clients including Merrill Lynch, Eaton, General Electric, United States Postal Service and DARPA (Defense Advanced Research Projects Agency). Prior to joining MAYA, Bill designed identity standards, marketing materials, trade show exhibits and signage systems at Corning Incorporated. Bill holds a B.S. in graphic design from the University of Cincinnati, where he graduated Summa Cum Laude from the College of Design, Architecture, Art and Planning.
is a writer, designer, and father (not necessarily in that order) who lives and works in Silicon Valley. Specializing in interaction design for both Web applications and desktop products, Bob has worked in a variety of corporate and start-up environments including Adobe Systems, Apple Computer, Epiphany, NetObjects, Ameritrade, Claris, and most recently, myCFO. In 2002, Bob authored “Making the Web Work” (ISBN: 0735711968), the first book to detail the unique challenges involved in the design of Web-based applications and services. He writes about design and technology at Baxley Design as well as a host of other things at Drowning in the Current. Bob welcomes all comments, criticisms, queries, and kudos at info (at) baxleydesign.com.
Bob Goodman is a Boston-based user experience professional whose business, BobGoodman.Net, Inc., offers information architecture, usability consulting, and interaction design. His approach combines business strategy, brand building, and workflow optimization to help companies connect with their employees, business partners, and customers.
Bob’s interests include visual perception and the psychology of individual and group decision making. He is active in several trade groups, including the User Experience Network, where he serves as Boston Ambassador. He writes frequently about technology and culture, and his work has appeared in The New York Times Magazine, the Boston Phoenix, ACM's Interactions magazine, UXMatters, and on his blog, UxCulture.com.
Currently at cofounder at Bindo (bindopos.com). We're a venture-backed startup, with offices in New York City and Hong Kong. Bindo POS is an iPad-based point of sale system for local retail stores. My work explores how our Product Management, Design & Customer Success functions work together, across our organization. You can reach me on Twitter: @bradlau
Brian Sullivan is a community organizer, speaker, and usability engineer from Dallas, Texas. He offers usability and design advice to help product teams improve the customer experience and usability of their designs. Brian spends an inordinate amount of time organizing events, including monthly DFW-UPA meetings, quarterly workshops, and the annual Big Design Conference. He has worked with AT&T, Burger King, American Airlines, SkyChefs, United Airlines, and Carter Blood Center. At home, Brian takes orders from his wife (Susan), their son (Sean), and the cat that owns them all (Junior).
Brian R. Krause has more than 20 years of software design and development experience, working under the name Adducive since 1998. He has worked for large multinational corporations, startups worldwide, and in the public sector. His work has taken him to Singapore, England, and Japan. His experience covers mobile, desktop, and web applications, and graphical and speech recognition interfaces.
Bryan McClain is co-founder and senior UX Researcher at Metric Lab(www.metric-lab.com). Bryan has been working in user experience and innovation research for over eight years. He has extensive training in advanced interview methods for use in user research, which helps to ensure maximum accuracy and detail of user feedback. Bryan has performed user research on a variety of large projects, working with technology companies, design firms and government agencies. Bryan has worked with companies such as eBay Corp., Microsoft, SOLV and Kodak. He has also worked on projects conducted for the United States Army and Marine Corps to ensure that future-force military vehicles employed user-centric design.
Bryce Glass is a Senior Interaction Designer at Yahoo! He works on Community Platforms and is professionally interested in: social media and user participation in online communities; models for representing user and content reputation; and concept modeling as part of the product development process. Bryce keeps a blog at soldierant.net and tweets as @soldierant
Cameron practices UX Design at HRworx by day, and explores the world of Augmented and Mixed Reality at Holographic Interfaces by night. He possesses a sound educational background with a B.A. in Psychology and M.S. in Human-Computer Interaction. His interests lie primarily within Augmented and Mixed Reality, Augmented Cognition, Aviation Psychology and Cognitive Neuroscience. Connect with him on LinkedIn and Twitter!
Catalyst Group (http://www.catalystnyc.com) is a team of highly experienced researchers, strategists, and designers that is simply fascinated by how people interact with websites and software (and, really, anything else!). Since 1998, we have worked with major Global Brands (as well as startups, non-profits, and many others) to help them deliver engaging, effective user experiences to their audiences and customers.
works as a Usability Specialist in the User Experience Group at Intuit. He does user research, usability testing, and interaction design, spending too much time on software and websites that start with "Quick". He has done similar work at Achieva, the American Museum of Natural History, and Pomona College, where he received his degree in Biology.
In his spare time, Chad maintains a weblog called Brightly Colored Food. During his youth he was a guitarist in a big band and a fisherman in Baja, but he's considerably less exciting these days. He currently lives in San Francisco, where he's mistaken for an employee in local bookstores and eats platanos fritos y casamiento like it's going out of style.
is an Experience Strategist with over 16 years experience leading cross-functional teams in the planning, research, conceptualization, design and development of user-centered products, services, software and Internet solutions. Challis was CEO and co-founder of HannaHodge a pioneering user experience firm that broke new ground in human-centered design process. Challis has undergraduate and graduate degrees in industrial design and human-computer interaction. He consults, teaches and writes about design and experiences at the intersection of people, business and technology! You can contact Challis at firstname.lastname@example.org or learn more about his work at www.challishodge.com.
Chanpory Rith is an interaction designer at the Dubberly Design Office. He also helms the blog, LifeClever, a collection of tips for design and life. His interaction and branding work include projects for Yahoo!, Adobe, Symantec, PC World and Four Seasons Hotels.
Charles has been working as a UX practitioner since around the time people were worried about the Y2K problem. He is the former head of product development at DIRECTV Latin America's New Media team. He currently works in the San Francisco Bay area managing user experience for McKesson.
Chelsey Glasson is a user researcher who has led research programs for a variety of companies, both large and small. She currently works at Facebook as a user research lead. Outside of work, she keeps busy with raising her kids and exploring the Pacific Northwest. Chelsey can be found on LinkedIn.
is the Senior Information Architect at Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites. She's worked with a diverse range of companies, including Fortune 100 and 500 companies, such as PeopleSoft, AT&T, Square D, L.L. Bean, Target, Sony ImageStation, Aliant, Fluent, and Hewlett-Packard. Before joining Adaptive Path, Chiara served as the senior information architect for PeopleSoft, an enterprise software company. She implemented a unified information architecture across the public website, customer extranet, and partner extranet in a single CMS. The IA was expanded to include 23 international sites the following year. She also designed the metadata schema for use on all 26 websites. Before joining PeopleSoft, Chiara was an information architect at Argus Associates, a pioneering information architecture design firm. Chiara is an active member of the American Society of Information Science and Technology and ACM's local chapter of SIG-CHI, BayCHI. She is also a member of the Information Architecture Institute and serves as co-director of the Institute's IA Library. Her personal site can be found at www.chiarafox.com.
Chris is a UX practitioner who started his career in technology as a customer service rep for a startup back in the go-go Web boom. After taking over product management responsibilities and building his first website, he moved on to usability and design management roles at Charles Schwab. He returned to product management as Sr. PM for eTrade and Jaman.com, an online social cinema company, before coming back into the design seat. He is putting together a consulting practice combining all of his skills as you read this. In designer guise, he is recognized as an expert user experience practitioner and an enterprise information architect. Chris is also the Editor-in-Chief of Boxes and Arrows.
Chris Farnum is a Senior Information Architect at Enlighten. His role is to define site structure and navigation based on user needs, strategic objectives, and well-organized content. He also specializes in creating taxonomies and defining the metadata needed for searching, browsing and content management. An essential part of his methodology is to incorporate user research into the design process. Chris has been an IA for over eight years. His experience prior to joining Enlighten includes working at ProQuest Information and Learning, where he was instrumental in redesigning the ProQuest search interface. He has also worked for a wide array of clients as a consultant with Argus Associates and Compuware. His preparation for being an IA includes working as a professional librarian and earning a Masters in Information and Library Studies from the University of Michigan.