Book in Brief: Living in Information

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Editors’ note: This “Book in Brief” feature here on Boxes and Arrows is from Living in Information: Responsible Design for Digital Places by Jorge Arango. We’ll publish an excerpt, up to 500 words, of your book. The catch is that we’ll only publicize one book a month; first come, first serve. Other rules will certainly occur to us over time. Hit us up at idea at boxesandarrows.com. Chapter 4: Engagement You walk into the kitchen with the intent of making a sandwich, when

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How to Create a Smart Home Product People Actually Want to Use

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For all the hype around the Internet of Things, most people are still content to control their homes manually. A recent Gartner survey found that they don’t mind getting up to adjust the temperature or turn off the lights, and 58 percent of respondents actually prefer the idea of standalone devices to connected ones. If you’re scratching your head, you’re not alone. If having a connected home makes life easier, why are consumers so skeptical? Who wouldn’t want to control

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UX Writing: The Case for User-Centric Language

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If I asked you what is one of the biggest problems on websites today, I’m willing to bet you wouldn’t say it has anything to do with words. But what if I told you it does? Let’s talk about user-centric language. One research group describes the usability problems that result from something as simple as using the wrong words on websites: “Writers often use the language they are most familiar with when describing offerings on websites, without realizing that those

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Now That We’ve Captcha’d Your Attention…

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[Article edited on May 31, 2018, to clarify that PlayCaptcha and Funcaptcha are separate solutions, unrelated to each other.] The other night I listened to my friend swear his way through the online purchasing process for concert tickets. He knew who he wanted to see, how many tickets he wanted, and his budget. All was going well until he got to a point in the journey that kept tripping him up, and the longer it went on the more frustrated

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Book in Brief: Orchestrating Experiences

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Editors’ note: This “Book in Brief” feature here on Boxes and Arrows is from Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon and Patrick Quattlebaum. We’ll publish an excerpt, up to 500 words, of your book. The catch is that we’ll only publicize one book a month; first come, first serve. Other rules will certainly occur to us over time. Hit us up at idea at boxesandarrows.com. Defining experience principles If you embrace the recommended collaborative approaches in your sense-making activities, you and your

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