I am a firm believer that success starts with the statement of work (SOW). An appropriate and attainable SOW determines whether my team of UX designers and researchers get the time and activities we require to fully understand a client’s
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Biased by Design
Back in the mid-90s, as the personal computer was booming, I was just your fairly average tween with a Skip-It™. I spent my summers in the California sunshine counting: 100, 208, 300, 986, always aching to get to 1,000. While
Continue readingWhere Do Design and Business Strategy Meet? Design Thinking
Design is a logical art. It’s the thought process behind the first mark on a page. It’s empathy applied systematically. It’s creative through abductive reasoning. In other words, designers are no strangers to strategy. Yet even designers themselves forget that
Continue readingBook in Brief: Living in Information
Editors’ note: This “Book in Brief” feature here on Boxes and Arrows is from Living in Information: Responsible Design for Digital Places by Jorge Arango. We’ll publish an excerpt, up to 500 words, of your book. The catch is that we’ll only
Continue readingHow to Create a Smart Home Product People Actually Want to Use
For all the hype around the Internet of Things, most people are still content to control their homes manually. A recent Gartner survey found that they don’t mind getting up to adjust the temperature or turn off the lights, and
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