Jakob Nielsen has brought usability to the attention of the general public, but within the user experience community he’s been criticized by those who say he emphasizes a view that excludes other dimensions of user experience. So is he the defender of ease-of-use or the enemy of creativity?
Continue readingMost of the people we talk to believe that the desired end result of experience design is an emotional connection between a person and her experience with a product or service. When a company is able to make them, such connections can have a positive impact on the company’s brand.
Continue readingIt should come as little surprise that the basic flow of Yahoo! Mail has hardly changed at all since the portal first acquired the RocketMail service in 1997. But rather than offering an outdated solution to the web-based email problem, Yahoo! Mail demonstrates the lasting effectiveness of a simple approach.
Continue readingWhat lessons have we learned about how design improves the interface between customers and companies? Perhaps we can start by asking how websites have actually changed over time, and from that we can learn how websites should change in the future.
Continue readingMany months ago, we started with a crazy dream of a magazine that would tear down the fences we so hastily built between our crafts. An intelligent and jargon-free meeting place for practitioners that would make us all a bit smarter.
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