UX Design Careers in 2018 and Beyond: The Future of the UX Designer

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At the time of this writing, a search for UX design jobs on job finder Glassdoor reveals almost 20,000 open positions in the United States alone. By another source, the number is 24,000, with a 22% projected growth rate in the next ten years.

Infographic showing different statistics about UX Careers such as locations, skill sets, and job titles. Salaries vary between USD$60,000 to $127,000 annually, with the median salary for 2017 being $77,000. With a significant spike year-to-year, the median salary in 2018 is $93,000 in the States, with the coasts offering the highest paying positions.

Onward Search provides a useful overview of the UX design job market in infographic format.

If we go by the stats, the market for UX designers could not be hotter. And, yet, those at the forefront of the field are rapidly calling 2018 the beginning of the end for the UX design job title.

Have we reached peak UX design already? Is it at the maturity stage in the life cycle?

And if it is, what’s next?

Continue reading UX Design Careers in 2018 and Beyond: The Future of the UX Designer

Trusting the Process

Three Ways We Get Clients Comfortable Working with Unknowns by:   |  Posted on

I am a firm believer that success starts with the statement of work (SOW). An appropriate and attainable SOW determines whether my team of UX designers and researchers get the time and activities we require to fully understand a client’s needs and fashion a suitable solution.

Regrettably, we often work within overly prescriptive SOWs that dictate a solution before we have a chance to understand the problem. One reason projects are poorly scoped is our clients’ discomfort with ambiguity. Clients understandably want to know what they are getting for their investment: Who will be on the team? What will they deliver? How will they deliver it? How long will it take?

But prematurely-fixed outputs confine the value of design strategy. Designers need flexibility to define the solution once they have complete information.

In design school, when a classmate was uncertain about an ambiguous direction, we urged them to trust the process. This platitude served us well as students, but it is not as persuasive in the boardroom. Our clients need more.

In this article, I’ll discuss three methods we use to reassure our clients when trust the process isn’t enough. Continue reading Trusting the Process

Biased by Design

Understanding power in the workplace by:   |  Posted on

Back in the mid-90s, as the personal computer was booming, I was just your fairly average tween with a Skip-It™. I spent my summers in the California sunshine counting: 100, 208, 300, 986, always aching to get to 1,000. While my parents worked long past sunset, I played on the sidewalk of my parents’ company, Design Matters. Before it was a podcast, Design Matters—one of the first agencies in the San Francisco Bay area—was my personal experience with design. My parents were early web designers who rode the dot-com boom back when the area was still ripe with possibility.

This sounds idyllic, but I’m here to tell you from a child’s perspective: It was many long nights for my parents, and there were waves of regular tension. Although their success did come, it was far from certain, and it certainly wasn’t easy. I overheard many unpleasant conversations as my parents grappled with all the messy stuff that comes with building a ragtag team in a field that was neither well understood nor yet defined.

A complementary duo, they built their team, secured the accounts, and improved the experiences of sites from 3Com to the Centers for Disease Control and Prevention—together.

I didn’t know what a glass ceiling was at the time, but, if I had, I’m sure I would have thought it had been shattered. What I saw in their personal and working relationship led me to believe that my contributions would be heard and considered equal anywhere I went. I was raised to believe that I could, and would, change the world. Continue reading Biased by Design

Where Do Design and Business Strategy Meet? Design Thinking

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Design is a logical art. It’s the thought process behind the first mark on a page. It’s empathy applied systematically. It’s creative through abductive reasoning.

In other words, designers are no strangers to strategy. Yet even designers themselves forget that the world of design is much larger than mockups and prototypes. This “capital D” conception of design is often referred to as “design thinking,” a problem-solving framework that can be applied across any number of problem domains and at any scale.

Continue reading Where Do Design and Business Strategy Meet? Design Thinking