User Experience Research at Scale

An important part of any user experience department should be a consistent outreach effort to users both familiar and unfamiliar. Yet, it is hard to both establish and sustain a continued voice amongst the business of our schedules. Recruiting, screening, and scheduling daily or weekly one-on-one walkthroughs can be daunting for someone in a small…

July 15th, 2014

Honing Your Research Skills Through Ad-hoc Contextual Inquiry

It’s common in our field to hear that we don’t get enough time to regularly practice all the types of research available to us, and that’s often true, given tight project deadlines and limited resources. But one form of user research–contextual inquiry–can be practiced regularly just by watching people use the things around them and…

June 24th, 2014

Creating Your Personal Mission Statement

You’re weird. In a good way, but weird nonetheless. Weird in the sense that people outside of work likely have absolutely no clue what it is you do. Maybe many at work as well. For me, this weirdness manifests itself at parties. Inevitably, a new acquaintance asks me what I do. Beads of sweat form…