What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
Interaction modeling makes design decisions explicit. In principle it’s simple: record what users “should” do, what they actually do, and then explain the differences between the two. Of course there’s more to it than that, and Matt Queen gives us all the details in this story.
Continue readingCan A-Z indexes hold their own against other popular navigational elements like search and sitemaps? Helen Lippell guides us through how the BBC online, a site with over two million pages, handled their own A-Z index.
Continue readingThe recent rise in more powerful technologies that provide richer user experiences online has presented us with a challenge. As designers, we are moving from from designing for “PIAs” to designing for “RIAs.” Does our documentation style change with the technology? Will our standard ways do the job?
Continue readingCan we reasonably judge authority? How can we make good decisions in the information age? How do we know enough to ask the right questions? Peter Morville takes a moment to talk with us about these and other potential answers, his most recent book, the death of data, and our fascination with the future.
Continue readingPersonas and scenarios tell honest stories that are sculpted from diverse and comprehensive sets of data. Parrish Hanna and his Experience Planners demonstrate how to keep it honest throughout the organization.
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