What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
Entertainment, education, and collaboration software is often used by two or more people simultaneously. Each of these groups has a different set of needs and expectations, and each can be modeled as a group persona, rather than as individual users.
Continue readingWe spend a lot of time talking about the visual identity of a project, but who thinks about its audible identity? Do we need to consider it at all? By learning to consider audio as an important design parameter, we just might learn something…
Continue readingThe emergence of a handful of popular mobile data services has changed the way we interact with our phones. Now, several technologies on the immediate horizon are about to change the way we (and our phones) interact with the world. Imagine…
Continue readingAt least several times a year, I try (I really do) to set up folders to sort my email. I am an information architect, after all. Setting up folders is, according to my job description, my area of expertise. Actually, I suck at setting up folders for email.
Continue readingIn content metadata and hierarchies, you will often find a goldmine of implicit and explicit data that you can leverage to creatively contextualize content. After a brief introduction on taxonomy and metadata, this article focuses on finding and utilizing such relationships in hierarchies.
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