Category: UX Design

What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.

Design Principles / Discovery, Research, and Testing / Foundational Thinking / Learning From Others / Social UX

Researching User Experience: A Knowledge Ecology Model

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When we think of learning environments, we think of books, lectures, databases perhaps. But in my recent research, I discovered that the interactions we have with people in our networks play an even more important role in what we learn and how we turn information into actionable knowledge. All of the people in my study were learning how to be lecturers and how to progress their careers after spending considerable amounts of time as practitioners in a variety of industries such

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Content Strategy / Foundational Thinking / Interfaces

Is the iPad mobile?

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My Android phone died on the train when I was several stops away from my destination. I should have remembered where I was supposed to get off, but, like everyone else, I rely on technology to offload cognitive processes when I should be using my brain. Wait, I thought, I have both my iPad and my laptop in my backpack. I felt ridiculously conspicuous pulling out either just to check Google Maps. Between the two, I chose the iPad. It’s

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Design Principles / Mobile UX

Let Them Pee: Avoiding the Sign-Up/Sign-In Mobile Antipattern

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This is an excerpt from the upcoming Android Design Patterns: Interaction Design Solutions for Developers (Wiley, 2013) by Greg Nudelman Anything that slows down customers or gets in their way after they download your app is a bad thing. That includes sign-up/sign-in forms that show up even before potential customers can figure out if the app is actually worth using. It’s a simple UX equation This antipattern seems to be going away more and more as companies are beginning to figure

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Case Studies / Learning From Others

The Power of Collaboration

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A quote that I stumbled on during grad school stuck with me. From the story of the elder’s box as told by Eber Hampton, it sums up my philosophy of working and teaching: “How many sides do you see?” “One,” I said. He pulled the box towards his chest and turned it so one corner faced me. “Now how many do you see?” “Now I see three sides.” He stepped back and extended the box, one corner towards him and one

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Design Principles / Interfaces / Mobile UX

End User License Agreement (EULA) Presentation

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This is an excerpt from the upcoming “Android Design Patterns: Interaction Design Solutions for Developers” (Wiley, 2013) by Greg Nudelman The first thing your customers see when they download and open your app is the welcome mat you roll out for them. Unfortunately, this welcome mat commonly contains unfriendly impediments to progress and engagement: End User License Agreements (EULAs). Like the overzealous zombie cross-breed between a lawyer and a customs agent, this antipattern requires multiple forms to be filled out

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