What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
In this B&A podcast, Jeff Parks speaks with Gerry McGovern about the thinking that went into his new book. They discuss customers as strangers, the Long Neck, and task management — how to deliver and
measure what your customers want.
People increasingly use the web to get the information they need from each other, increasing the importance of social web design in the designer’s skill set. Paul Adams describes some basics about human relationships and key behaviors that impact our designs.
Continue readingGreg Nudelman’s recent research into faceted search reveals the weaknesses in half-way attempts to combine facets and breadcrumbs. He recommends a “super-breadcrumb” design that takes faceted search to the next level.
Continue readingHow does Agile work effectively when redesigning a site? James Kelway uses case studies as starting points to explore how Agile and UCD can work together during wholesale redesigns.
Continue readingNate and Tony tell us about their research and design strategy approach for Stanford University’s local governments emergency response templates during the H1N1 outbreak.
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