At the heart of design are the stories that give meaning to the work. Andrew Hinton meditates on what stories have taught him about information architecture and the people inhabiting the places he’s helped design.
Continue readingIn this B&A podcast, Jeff Parks speaks with Gerry McGovern about the thinking that went into his new book. They discuss customers as strangers, the Long Neck, and task management — how to deliver and
measure what your customers want.
With technology touching ever more of our work lives, user research, in its many guises, becomes part of the project lifecycle. For those of us who want a better idea of what to expect when working with a researcher, Demetrius Madrigal sets our expectations.
Continue readingAfter hearing about Donna Spencer’s paper-based tree testing, Dave O’Brien and his colleagues were hooked, so much so that they built an online tool to allow you to effectively test a site hierarchy. Hear about the tree testing approach and see how O’Brien’s tool works.
Continue readingTalking down a hostage-taker requires extraordinary empathy and close attention to communication patterns. Bryan McClain and Demetrius Madrigal of ActiveComm Labs show us how we can apply these skills when conducting user research.
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