What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
Some failure allows complex organizations to learn and grow; others can be catastrophic. Peter Jones explores
how, as designers, we have a
responsibility to detect and assess
the potential for large-scale failure.
How can we help stop the train?
In this article, part five of a series, the author describes ways to enhance the long-term value and user experience quality of portals by encouraging portability and natural patterns of dialog and interaction around aggregated content.
Continue readingAndrew Hinton digs into the origins of the persona and reflects on how business uses (or misuses) design documentation.
Continue readingIndi Young talks about the power of the mental model and how it can grow over time and help your organization avoid strategic blindspots. The story includes an excerpt of her new book, and B&A readers are elegible for a discount.
Continue readingThe success of the simple search box has relegated advanced search to second-class status. Stephen Turbek looks to resurrect this useful feature from the dustbins of the design toolbox and suggest some useful ways for designers to utilize it effectively.
Continue reading