What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
Click streams have made room for bounce rates, search analytics, and much more. Inspire stakeholders to act by telling stories with key metrics and better supporting the narrative with data.
Continue readingIn the quest to gather more data on user behavior, some researchers and designers look to server log files for usability analysis. While the logs do provide a great deal of information, Karl Groves demonstrates why they are are inappropriate for gathering usability data.
Continue readingInstalling a search engine is just the beginning of creating an effective enterprise search system. John Ferrara addresses critical aspects of the user experience often overlooked or ignored.
Continue readingThis excerpt from Glut: Mastering Information Through the Ages examines the contributions of Denis Diderot to the knowledge of Western societies and how Wikipedia’s rise echoes the rise of his Encyclopédie.
Continue readingSocial networks are ripe in their opportunities for study by academics. Shiv Singh digs into research past and present to help us understand the dynamics of these hot systems. (Part 1 of a series)
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